Support Options

   Fixed Price All Inclusive
This option offers the most peace of mind. It incorporates a Service Level Agreement and Pre-Paid consultancy and offers discounts of up to 25% on standard consultancy rates.

   Fix on Fail
Also includes an SLA, subject to a reduced annual fee, but all work is charged on an undiscounted 'Time & Materials' basis. Offers peace of mind regarding response times but your support costs are fixed.

For more information:

0870 762 0683

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We look forward to hearing from you

  Support & Maintenance Solutions
As well as developing software solutions InPerspective Consulting are also able to offer customers support and maintenance packages for these solutions and for a range of other applications.

Each of these packages are tailored specifically for every customer and this allows us the fexibility to provide individual focus on your specific needs and requirements. These range from a simple 'fix on fail' only on a time & materials basis to an all inclusive contract for a fixed annual fee.

  Web Based Support Centre

This is available to all clients who purchase asupport & maintenance agreement from us. This provides incident logging and tracking as well as contract status statisitcs.

  Service Level Agreements

These are an intrinsic part of our support and maintenance agreements. These define response and resolution timescales and priorities.

  Benefits of Support

   Online Support Centre

   Telephone Helpline

   Minimise Downtime

   Prioirity Response

   Expertise On Hand

   Fixed Support Cost

   Incident Tracking

   SLA Monitoring

   Peace of Mind

   Discounted Rates